29 авг. 2023 г.
They communicate a lot, however their work quality it really terrible. They do these zoom calls where they do not appear on video and ask you tons of questions and none of your responses are implemented. You can do a better job on your own. The cost was 1k and 1/2 upfront and I got literally nothing but a waste of my time on long unproductive zoom calls. The mock-ups are just a wix template. ...
Ответ Wix Профи
Dear Janet Varela Colletto,
We are genuinely disheartened to come across your review, and we've taken the time to thoroughly investigate the concerns you've raised regarding your project. It's essential to clarify, in a public forum like this, that our company never resorts to using Wix templates. We are proud to emphasize that all our designs are exclusively custom-made, and we maintain a partnership with Wix as Legend, having reached this point through a steadfast commitment to delivering high-quality work.
Regarding the mockup presentations, it's standard procedure for us to provide two initial mock ups for your consideration, from which you can choose one. However, in your case, our team went the extra mile by offering you multiple mockups to ensure your utmost satisfaction. We always prioritize our clients' contentment. It's worth noting that you initially accepted one design but then ceased communication for several days, leaving our team in limbo. Despite the challenges we encountered, we continued to approach the situation with professionalism and respect.
Subsequently, you expressed your desire to cancel the project after our team had invested countless hours into it. Yet, we upheld our commitment to delivering quality work by refraining from requesting any final payment. Reading your review and understanding your perspective leaves us feeling disheartened and disappointed.
As a client-centric company, we take great pride in our commitment to ensuring our clients' satisfaction. We remain open to the possibility of resolving the situation and making amends if you so wish. Ultimately, the decision lies with you.
We hope that this response provides a more accurate picture of the situation for everyone reading this. Our aim has always been to deliver the best possible service....